Ingrams Water & Air
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Customer service stinks read why
A grade A air handler ordered was delivered but it was delivered damaged and the damage caused could not have been done by the trucking company that they had deliver it. There was zero damage to any of the packaging materials including the inner plastic and cardboard but the unit has a lot of damage so therefore it had to be packaged prior to packaging and shipping. They immediately tried to get the trucking company to pay for the damage that they clearly didn’t do. When that failed they went silent so effectively refusing to replace the damaged air handler. I also had to replace at my expense a 3 ton condenser that had issues from day one. They refused to replace it also. So if you want customer service after purchasing anything purchased from INGRAMS. STAY AWAY FROM THIS COMPANY ! Ps Just so you know this was the third system purchased from Ingrams. If they won’t do the right thing for me what do you think they will do for the people who only purchase 1 system.