Lyca Mobile UK
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Only if I could give below 1 star
Only if I could give below 1 star. Absolutely disgusting customer service. It's been more than a month since I have been trying to chase these lots to correct the address. Their system is absolutely outdated. I put the postcode while placing a paymonthly and I selected my address from the dropdown list. I don't understand how it didn't include my flat number. That's the day and today I have been emailing and calling yet no response from them. I have provided all the information they needed yet whenever I called they transfer to paymonthly department and again the same old shit saying you need to email and wait for 24-48 hrs. Like SERIOUSLY!!!!! From over a month now, their 24-48 hrs response time is not ending. Absolutely outrageous and disgusting unprofessional service. They're taking the mickey out of customer's patience. They have absolutely ZERO professionalism. Extremely poor customer service. I don't understand what's the point of having agents on call when they cannot resolve the issue over the phone. They always give the same shittiest excuse "we can only follow up to email department" and their email department is always neglecting customers urgency. If these lots are so dead on emails/phones then why don't they upgrade their system and let the customers make the necessary corrections to their accounts to save the hassle from calling back and forth. I have been emailing and calling just to get my flat number included in my first line of address. Honestly, unethical and unprofessional service. I would high recommend people to AVOID LYCA.