Degusta Box
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Duped into giving my card details
On 23/05/2025 I accepted an offer through Gener8 to receive a one off purchase of a standard Degusta box plus a free box. This offer was not advertised as dependent upon future purchases nor subscription, nor did it state as such when I clicked through to Degusta. After signing up for an account (not a subscription) I placed my order and scoured the site for details of subscription, there was none, only invitation to subscribe. Upon receipt of the boxes, 30/05/2025, I informed Degusta of a damaged product, my thoughts as to the lack of value and further checked the account part of the site, finding no details of a subscription I cancelled the account. Today 13/06/2025 I see that another £14.99 was taken from my bank on 11/06/2025. After contacting their customer service they state that I signed up through a standard process which includes a subscription, I did not, they have completely ignored my request of a refund. They also state that cancellations are only accepted before the 22nd of the month, bearing in mind my purchase was on the 23rd. I am extremely upset, I am disabled and have to budget wisely with my money. I certainly cannot afford to write off this payment. I will now have to contact my bank to request assistance. I will also contact my disability and age support to request assistance on protecting vulnerable people from being duped like this in the future.