Thomas Cook Airlines
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The fall of a great institution is well…
The fall of a great institution is well and truly underway. We have just returned from Dalaman on Thomas Cook flight MT105 into Gatwick and after 50 years of flying I have never encountered such a poor bunch of staff. We paid for something called Economy Plus which the cabin manager Leanne obviously resented anyone having. Our food was late and had to be prised from the staff...apparently there was some error on the paperwork and we could not have our meals until it was sorted..On a 4 hour flight we not even offered a cup of coffee... a rude member of staff told us they were too busy after they had taken a 'compulsorary break' during the flight..!! We asked for a cold white wine and were told there are no fridges on the aircraft and the ice had run out....in row 2 and service started from the front. In the end we decided to press attendant button and it took 7 minutes for anyone to appear from behind the curtain where the cabin crew were busy munching their food...a good job it was not an emergency. When she appeared and we asked for our 1st cup of coffee...some two and half hours into the flight we were told that the sale of duty frees took priority and IF they had time after we may be able to have a cup of coffee...2 passengers sarcastically asked what the sachets of milk in their meals were supplied for. There were other passengers saying exactly the same as me...Thomas Cook...never again. It just seemed like the staff were sure their jobs were going sometime soon and really couldn't care less. This great british airline appears to have given up hope and the whole experience reminds me of the last few months of Monarch airlines when a similar attitude from cabin crew was widely reported on tripadvisor and look how that ended. A total disgrace and some employees of Thomas Cook need to take a long hard look at themselves after this dismal performance...!!