Travelocity
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Terrible experience
Terrible experience. I booked a flight for my partner from Atlanta to London. Paid for a premium economy ticket. He wanted to change his return flight so i called Travelocity to make the change. The first agent I spoke to didn't understand the simple concept of a day change and asked me if I would consider another airline. I told him no I simply wanted to change the ticket I had. He told me he would have to refer me to his supervisor. 40 minutes on hold later and I got through to a supervisor who changed the flight. Only problem - he downgraded my partner to an economy ticket erroneously. i only found out when I went to the airline website and saw his seat in economy. Imagine if he had gone to the airport and been told there? Awful. I called Travelocity again. Once again had to wait 30 minutes for a supervisor to deal with me. He acknowledged that the change was their error but I had to call back when corporate was open to make the change back without it costing me. i have now called back for a 3rd time and have been sitting on hold for 40 minutes and counting without anyone actually connecting to a human. DISGUSTING that I have to be inconvenienced this way to fix something that was THEIR error. I will NEVER use this company again and would advise any one else to avoid like the plague. The few dollars you save on the flight is not worth the hassle.