Sküma Water
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Customer care is a real priority for this company
I decided to move to Skuma for our family drinking water, buying bottled water has never sat well with me due to the plastic waste, so I thought it was about time to solve this issue. After putting in many hours of research Skuma seemed to tick all the boxes. I have read the reverse osmosis water removes not only all the bad stuff but also much of the good, so Skuma with the re-mineralisation infusion cartridges seemed to be a brilliant solution. When I received the unit I was keen to do a TDS water test, my tap water was reading 297 and after running it through the Skuma it was coming out at 37!! Amazing, obviously if you add the infusion this reading will go up but its only adding good minerals i.e. magnesium etc. The water from this unit tastes amazing, I descaled our kettle on the day that we got the water filter and now 4 weeks in it is still shiny and new, I live in a particularly hard water area and the kettle would need descaling every month minimum! I have to say that the first unit did have a few problems, I think this is in part to the unit being mishandled by the courier company, after speaking to Ruya this was sorted, the machine was collected and a new one delivered in its place. Due to the nature of my business I have to deal with many suppliers on a daily basis and I must say that the Skuma customer service has been fantastic, particularly Ruya who has helped me out on a number of occasions. Since having the machine, I can’t ever see going back to bottled water, both my kids love it, plus it has encouraged us all to drink more! I have already recommended it to family and friends. If you are in the market for this sort of thing then you can certainly buy a Skuma without any worry, water is fantastic, customer service and after sales is a real priority for this company, its very refreshing to deal with professional outfit who care about their product and customers. I only wish we had it sooner!