Singapore Airlines
View company profile →
How can it be 5 stars with a 1 star customer service?
I was on the fence whether to bother writing this review for an airlines which already has 1.9 rating. However, I have NEVER seen this kind of customer in my entire 30 years of flying (to over 80 countries in over 30 airlines) and this compels me to write. I have been chasing for a refund of my points on a cancelled flight for FOUR MONTHS!!! I have been calling on an almost daily basis over the past 6 weeks, and constantly hear "we are so sorry, this is with the relevant team". It is beyond infuriating and not what you would expect even from a dodgy regional airline, let alone a presumed global five star airline. Utterly shameful for Singapore Airlines.