Just had completion of a conservatory…
Just had completion of a conservatory by First and the initial contact with salesman was polite reasonable and after discussing all the options agreed a price. The builders doing the footings and brickwork were first class and were very clean and polite workers The installation team erected the conservatory within the time frame and I was very happy with the finished result. If this was the end of this review there would be five stars without any doubt however. We were then phoned by their Diss office who asked if everything was OK to which I replied yes there is just a slight drip from one of the gutters that just needs probably unclipping and look at the rubber inserts but no big deal. He said could he come out to insect the conservatory and I said certainly. He then started to talk so quickly that with my hearing I was not able to fully understand what he was saying but he offered £1000 but I had no idea what for Finally he asked if there was someone else but my wife was out so he said he’d call back when I went to reply he just hung up. He phoned back later asked if my wife was in I said no not yet and he just hung up again. He phoned next day and spoke to my wife who said about the gutter and he said he would come out at 11-30am to look at it. He then started to speed talk again saying they had done a good job and there must be something else we needed and they would give a £1000 voucher. My wife said everything was done to which he said there must be plenty of things you need and we have done an excellent job. My wife said to him countless times to slow down his speech as she was having a problem understanding him and she said I’m feeling very pressured by you and don’t like it With that he hung up on her. I have complained to First as we had a very good experience but this was tarnished and spoilt by the actions of one man.