ACIS Educational Tours
Read all reviews for ACIS Educational Tours →
The true test of company's ethical…
The true test of company's ethical business practices comes when times are tough. Its been tough for the travel industry I realize but the business practices of ACIS are downright appalling. I have twin daughters both booked on different European trips for last summer. Cancelled due to COVID and extended to this summer which also cancelled. My one daughter decided in December 2020 to transfer her $200 trip deposit to her sisters trip. They demanded an additional $295 stating that was the minimum they could accept for the other trip. I reluctantly deposited the additional money. 2 months later I had to cancel and they kept $350 of the deposit. So crappy of them to force the deposit of additional funds then keep more than half less than 2 months later. Clearly they are hurting for money but not the way to handle it. its just a money grab. In addition, when the teacher cancelled the entire trip, they took 30+ days to refund the money and then sent a check made out to my daughter. What a rigmarole to get the check deposited into the rightful account. This company could easily implement refunds via ACH and wouldn't cost them a dime. Although they wouldn't get the float of the funds for which they clearly are banking on. Such a poor business practice. They demand the client provide bank info to pull trip funds but then they send checks for refunds - that's warped ! When asked for their Presidents name and contact info - they refused - multiple times. They kept telling to email the general account and it would directed to the supervisor. Why would they blatantly refuse to provide such basic info - the President needs to be aware of what's going on. This company may lead nice trips but their business practices and customer service is sorely lacking. I have written a similar email to our school board leadership to share my experience which seems to be the experience of many who Ive spoken with as well. Perhaps a new travel partner should be chosen that has a better appreciation for updated cash management and customer service