ASIANA AIRLINES INC.
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High penalties and poor customer service
Read very well the terms of your flight ticket before buying. This airline has one of the more expensive penalties for almost everything: change of date, refund, no-show, etc. We had a one-way ticket to Bangkok that cost us 1100 USD, and for visa reasons, we had to cancel the trip. Our surprise was that ticket was refundable but with a big penalty of 300 USD per passenger + unused paid taxes + the fee of the travel agency. This cancellation cost us 880 USD. Ah if you want to change the date prepare a 200 USD penalty per passenger + difference in rate. If you are not 100% sure of your travel dates search for another Airline. Finally, Don't waste your time calling customer service, you can spend 1 hour waiting for an agent