OP
Optima Legal
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Sheer incompetence
I have never known such incompetence from a legal firm. They do not respond to you. They don’t know what they are doing and a remortgage should not be this long and complicated. Their online portal is the most useless web page in existence and the telephone process just to speak to a human is no better. Why any reputable bank are using them I’ll never know. Honestly avoid if you want your mortgage to actually progress. You’ll never reach the end goal, because they constantly tell you this is the last thing they need from you. Once you send that, another barrage of documents appear.