Energy Ombudsman
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I had a case with EDF where i was sent…
I had a case with EDF where i was sent a bill for over £37k. I had long protracted discussions with EDF which did not resolve the issue. I was then forced to go to the energy ombudsman otherwise have my near perfect credit score ruined by EDF. The Ombudsman claim to be independant and to review the case thoroughly. The Ombudsman is paid for by the energy companies and they made no effort to make EDF check to see if the meter was correct or not. They did offer a £200 credit to my account due to EDF's failure to resolve the issue. This is fairly standard for the Ombudsman and completely inadequate for the stress I had been through with EDF. I found the whole process favoured towards the energy company which was frankly no suprise. Until such times as these companies become truly independent and be given proper powers the service will continue to be inadequate for the consumer.