AAA Freight Services Ltd
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AAA FREIGHT SERVICES LTD WERE EXCELLENT, RELIABLE & PRICE COMPETITIVE CLEARING AGENT - HIGHLY RECOMMENDED
I strongly recommend AAA FREIGHT SERVICES LTD if you are seeking a Clearing Agent at Heathrow Airport. If you are not too familiar with the procedure of having an air freight/cargo item land at a UK airport and need it to pass through Customs and be delivered to your door, then I could not recommend AAA FREIGHT SERVICES LTD more highly. This company were outstanding and truly focus on the customer, with excellent communications, a fair, reasonable and competitive price strategy, reliability and a very helpful Team who do all they can to answer every question and satisfy the customer. The Team Manager (Mr.A.Said) deserves special recognition for taking the time to helpfully explain the A-Z procedure for me, whilst organising a quick Custom Clearance and Delivery, coupled with an honest partial refund of Customs Fees (which I would not have known about had he not informed me). He also challenged the excessive storage fees (directly with the less than professional Handling Agent) by sending an articulate email rightly challenging the high fees I was being asked to pay). I was so fortunate to find AAA FREIGHT SERVICES LTD online during the awful and very expensive experience with the Handling Agent (who consistently ignored my emails and initially recommended a different, sub standard, Clearing Agent who failed in all communications). When the Handling Agent charged me NINE days’ storage (relating to their deliberate delays) of nearly £500 … AAA FREIGHT SERVICES LTD did their utmost to have the charge waivered on my behalf, by writing directly to the Handling Agent. I found AAA FREIGHT SERVICES to be honest, proactive, helpful and utterly reliable in all my dealings with them. They answer the phone quickly and you find an informed, intelligent professional on the end of the line - every time … how refreshing! If you choose to use them, you will not be disappointed. I have learned that there are some undesirable Operators at UK Airports … but AAA FREIGHT SERVICES LTD. are not one of them! I will definitely use their Clearing Agent services in the future. Highly Recommended in all respects.