Chatham Footwear
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AVOID - Very Poor Experience
It seems I'm not the only one to have experienced poor service with Chatham. Similar to other reviewers, I purchased some deck shoes direct from Chatham. Comfortable and fitted well, though recently the sole on the right shoe had become detached from the upper - no damage, just through routine wearing. Realised that they are still in the two-year warranty until May 2024, sent photos and two emails to Chatham "customer service", which were ignored. If I don't get a reply by the end of the week, I'll be contacting the Trading Standards Authority with a formal complaint. The shoes are clearly defective and they are in the warranty period, and the lack of any kind of communication from Chatham reflects dreadful customer service. I shan't be buying any more of their products.