Southwest Airlines
View company profile →
Driving from now on
We've been loyal southwest customers for years. Rewards members, companion pass, sw visa, preferred--the whole thing. After the flights this past weekend, we're getting rid of all of it. NO customer service anymore. Rude stewardesses (won't call them flight attendants until they behave professionally, and they were all women, so not stewards). We understood the weather, understood the stress of a covid holiday weekend, but they were just indifferent at best and downright rude sometimes. And don't get me started on your stupid 1-2-3-4 system for ordering either soda or water! No coffee. No tea. No juice. And no alcohol! With these miserable flights, long layovers (San Antonio to Louisville through Vegas with a 3 hour layover?!?!), packed planes, and masks, couldn't I have a glass of wine? And don't give me the mess about unruly passengers maybe if you'd treat us like human beings we wouldn't reach our breaking point. I'll drive next time. I don't need to pay $350 to suffer for 14 hours.