Affinity Water
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I am on benefits after suffering a…
I am on benefits after suffering a serious illness. I made a claim to Affinity for the so called help they provide. I got in touch with the council and Citizens advice. They directed me to fill the form which Affinity have on their website. It's been quite a while now, I did not hear back from them. I applied again today (18/04/25) part of the procedure was to give them my customer Ref: number. I went to search on my email for their correspondence and found several emails. I got the number, and Behold I found a rejection email for my claim asking for more details. I don't know how but they sent that email incognito which I never saw. Let's see what tricks they play now because I just submitted my application with all the evidence. I shall write back, please look out for my upcoming review. Regards, P.s. I don't know why no one as yet reported them to the Ombudsman. Maybe I will, let's see what happens first.