Leading Rental
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Very poor and unprofessional customer…
Very poor and unprofessional customer service. The supervisor was very rude and interrupted me several time when discussing the matter of a standard unit that was cancelled at 7:45am in the morning. Her operator Nina advises that I would be refunded the money due to circumstances that was out of my control. Calls are recorded for quality and training purposes which I advised the supervisor to review the call. I requested for my refund as it was told to me and I verified that I would receive back. However, the so-called supervisor denied it and instead started talking about American Airlines which has nothing to do with this matter. Needless to say, the supervisor has no experience in handling calls such as these nor has any conflict resolution skills. In the contrary, instead of resolving this issue she preferred to hang up on me. I strongly recommend that the company invest in the adequate training for their operators. Do NOT was your time nor money with this company. They are NOT transparent and lie to get your service. Extremely unempathic for people and their circumstances especially during these trying times of COVID and LNU complex fires. You would think that they be willing to help and accommodate their fellow customers.