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Detailed instructions and it worked first time
I consider myself a dinosaur and a cynical one at that so I was dubious about buying from other than a well known source. However I decided to take a chance and was very pleasantly surprised. The licence key and detailed instructions were delivered by email within about 4 hours. I read the detailed instructions carefully, then read them again/watched the videos. I followed the instructions to the letter, guess what - it loaded perfectly, worked first time - it did what it said on the tin. I did not have cause to use their customer service which is the only reason I've given 4 stars, but on the part of the service I used it merits 5 stars. I would definitely use again.