Energy Locals
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Signed me to the wrong (more expensive) plan
Energy Locals looked good with a fixed rate plan and a decent feed in tariff. I applied for that and was connected- but not to the plan I applied for, but a much less cost effective (for my usage patterns) Time of Use plan. That fact was hidden in a link of the name of the plan I applied for. Naively I assumed that they'd just given me the wrong link, but I checked. "Oh the plan you applied for is no longer available from the wholesaler (Ausgrid)". I asked shy I hadn't been informed of that fact prior to signing me up. There proceeded a string of subterfuge along the lines of 'the energy made easy (gov.au) site is not accurate' (Energy Locals use that as their quoting site) and 'you sign up according to your meter type not according to the plan you apply for'. Be very careful if you go with this mob.