Hannah

Mar 11, 2021

Late delivery and ignored refund request

I ordered a lovely hoodie but I checked out as a guest so I didn't get proper tracking so after I realised the eta time later of it being shipped I asked what what going on. Understandably Brexit had just gone through so they were having trouble getting things over however I was told for 6 weeks that my order was just on the edge to be sent out with an email giving tracking but still no email. I decided that was the last straw and I asked for a refund and I was met with the reply of "Thanks for your message. We're working hard to get your order to you as quickly as possible! About a few hundreds parcels per day are shipped from our warehouse, so we would be grateful if you could wait a bit more. You will be notified by e-mail when the parcel is shipped." TLDR:: Still haven't received my order 3 months later nor a refund