Energy Ombudsman
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Only useful if you're in a conflict, they hold no power over energy suppliers
I had an issue raised in September with EDF regarding incorrect meter serial number, preventing me from switching providers or changing to a smart meter or fixing tariffs. I had to email/call them daily to follow up but no resolution or update was provided. When I raised the complaint with Energy Ombudsman, they were quick to call me, explain to me the process, etc. and I was quite happy with the level of communication. The case worker assured me the issue is an easy fix and EDF should be able to fix it relatively quickly. The case was escalated and on November 15 EDF also promptly accepted the remedy which was fixing my meter number and a £50 credit. But they've yet to update the serial number or even issue the £50 credit and the ombudsman has not replied to my messages. I've learnt that there is no recourse if EDF never updates my meter number and have to accept the possibility that this issue will never be resolved. The energy ombudsman was really not required in this interaction because adding them in the chain of communication didn't help my case at all: EDF was already willing to remedy the issue, just that they weren't competent enough to do it. I suppose the ombudsman is only useful if you have a conflict and your energy supplier disagrees with you.