Singapore Airlines
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“Very poor customer service and communication”
I am very disappointed with Singapore Airlines (SQ) which claims to be the World’s Best Airline. Paid the high price and full fare for the First-Class ticket and was refunded only 29% of the full fare without giving the passenger a chance to confirm/consent to the refund amount. Very poor customer service and communication. If a First-Class passenger is treated this way, I wonder how the business class and economy passengers are treated. Summary 1) March 23, 2020: SQ emailed me that my flight was cancelled due to Covid-19 situation. 2) April 5: I wrote back "I would like to get a refund for my ticket. Pls revert." My intention was to ask what was the refund amount and was expecting them to revert. 3) April 7: NO response from SQ so my secretary wrote asking a few questions about the refund process. 4) April 14: SQ unilaterally refunded the ticket without confirming the amount. As a First-Class passenger and there are only 4 first class seats in the flight to LAX, SQ could, in the very least, confirm with me the refund amount and obtain my consent before refund. And after I disputed the refund amount as being unreasonably low (not enough for me to buy another one-way first-class ticket back), they should have the courtesy to handle the communication with the customer better and in a more timely manner.