BR
Brightside Health
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I love my therapist but billing…
I love my therapist. I have zero issues there and I hope to continue working with her. However, billing is sketchy. They said I had a $30 co-pay per visit which I expected but then I would randomly be charged different amounts even when I didn’t have an appt with my therapist. $20, $25 etc for nothing. I emailed about this issue and I was told “Oh, your co-pay is actually $45 so those number should be $45 not $20 or $25.” How does that even make sense? How do you determine it suddenly changes and charge me for “visits” I didn’t even have. I feel like I’m just being charged for the hell of it. I hate to say it feels like a scam because I truly do like my therapist and I’ll be sad to discontinue over billing.