Bindiya

Sep 9, 2022

A horrible stay comes to a end

A horrible stay comes to a end Sharing our horrible stay experience which I feel like to post on Google reviews as well A) arrived at airport - we were given a car through offugo In scorching heat it took 2 hrs searching for car, multiple calls to offugo - very uncomfortable start ( as offugo don’t have any counter ) B) Reached apartment - fridge wasn’t working Gas hob - we couldn’t figure out to operate I requested maintainence staff but it took 2 hrs wait before anyone turned up Fridge wasn’t fixed and finally after 3 hrs they replaced fridge All this while we were hungry, no food beating our head with maintainence staff instead of vacationing C) second night my daughter caught fever at night, I came to reception , but given blunt answer “ we don’t sell medicines” No guidance was given to us about any doctor service we can get - which we expect from vacation club being foreigners on their lane ( guidance only ) D) Last nail in the coffin as they say - housekeeping disposed off our home remedy medicine/spices which are essential to my blood pressure and my wife skin allergy - they disposed it off as rubbish When we returned we couldn’t find it , along with some other kitchen stuff - all of that removed as rubbish As a result our remaining holiday turned into a nightmare as we struggled with our health condition due to lack of our meds E) I had a vacation club gift card - when I tried to use it - reception had no idea how to use it Was standing at reception for 30 min but reception staff was confused and couldn’t figure out how to use gift card of Marriott vacation club itself This was. Surprising - they still didn’t sort it and asked me to leave while they will send me email Overall horrible experience- I was keen on buying membership but this experience turned ne off , if this is how Marriott vacation experience is like Feed back of our experience