Princess Cruises
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Princess Cruise line Cancelled my cruise after receiving full payment and there were no communication
I made a reservation directly with Princess on January 9th (Booking #8W9XCL, Cabin #E324, booked by Auston Auch) and paid the full amount of $3,799 on January 10th. My two friends, traveling from London, were especially excited as it was their first cruise. On February 3rd, I confirmed with a Princess representative that the payment was in their system and would be processed within 2-3 business days. However, on February 18th, I was shocked to learn from Hanna at Princess that our cruise had been canceled due to non-payment, despite our payment being confirmed by both the bank and Princess. This error caused us significant distress, as we spent hours searching for alternatives during peak season. We eventually booked with another cruise line at a much higher cost. While we salvaged our trip, the excitement was lost. After this experience, we are reconsidering cruising with Princess again, as this was the worst experience we've ever had.