TokyoTreat
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A bad taste in the mouth
I have to agree with many others below that this company is sly in its approach to charging. That subscriptions will be automatically renewed is less than clear, no advance warning is given when a subscription is about to be renewed, and even writing to the company immediately upon being charged again brings no relief, but simply a mealy-mouthed message that the company operates on a subscription model, as if this were some sort of reason or excuse. There's a denial of cancellation or refund despite no further goods having been despatched. Merely the offer of an unwanted voucher. There's no problem with the contents of boxes for use as gifts, although these seem limited for the price, but any plans to make future purchases have now suspended in the face of the company's tricksy, unreasonable approach, from which it will no doubt suffer in the long term. For now I'm left with a big hole in my Christmas budget. I have opened a complaint with PayPal over these practices, result as yet unknown. Tokyo Treat should behave like honest companies do: * Make the subscription model abundantly clear * Issue notice when fresh charges are about to be made in case there's been any confusion whether caused by the website's lack of clarity or not * Accept any notice of cancellation made before further goods have been despatched, and then refund the sum unexpectedly charged. The whole approach is disreputable and leaves a bad taste in the mouth. Edit 2 Dec: To be fair to Tokyo Treat, I should mention that after complaining bitterly and repeatedly to them, the company has finally done the right thing, cancelled the subscription, and sent a refund today.