The Open University
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Shocking lack of access to student support services.
This review is not in relation to tutors or module material, both of which I found to be more than acceptable, it is for the shocking lack of student support offered by the OU. It is incredibly difficult to speak to an advisor, and the individual I spoke to today had no idea with how to deal with my query. I have been trying to get advice regarding references for almost a month now. The Open University requires you to fill in a form in order to gain academic references, yet this is not how the majority of universities require them to be provided, they all ask for a name and email. All I want is for an OU advisor to offer me support on how to proceed with these applications! the poor customer service is actually delaying my academic progression. I have lodged a complaint, but who knows if that will be dealt with, having sent several emails requesting student support which have been ignored I'm beginning to lose hope.