Travelocity
View company profile →
They are the worst...FOR SURE DON'T USE ITS A RIPOFF !!!!!!
They are the worst.... My son graduates from Lackland AFB and they booked me a hotel too far away from the Air Force Base and he can't even spend time at our hotel because its out of his approved traveling range. I specifically asked for a hotel close to Lackland when I booked this thinking they knew what they were trained to do>>> OBVIOUSLY NOT !!!!!!! I called when I realized this was outside his range and all I wanted to do is change locations to a closer Marriott hotel... I was told by several associat3es that my only option was to cancel the first reservation and rebook at the new location and pay for TWO HOTELS the whole time I am there and they would refund my money on the original hotel in 7-10 business days..... I dont have 1500.00 to tie up in 2 hotels because of lack of attention to detail and what I requested on TRAVELOCITY SCREWUP so now my son won't be able to enjoy some family time at the hotel I am paying over 100.00 a day for.... NEVER USE TRAVELOCITY AGAIN WORST CUSTOMER SERVICE EVER !!!!!!!!