HealthHero
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I had a very concerning experience with…
I had a very concerning experience with HealthHero that raises serious questions about their operational safety protocols. I had a telehealth visit for an ear complaint and was prescribed medication. After taking this medication for 6 days, I received a call out of the blue from their helpdesk informing me that I had been taking the WRONG medication. The only reason they caught this major error is because another patient received my incorrect prescription and flagged it as an issue. HealthHero did not have any systems in place to catch this themselves before dispensing an entirely incorrect medication to me. This is an unacceptable lapse in safety. If it weren't for the other patient speaking up, I could have continued taking the wrong medicine indefinitely, potentially causing serious health issues. I cannot believe HealthHero did not have protocols to immediately contact me the second they realized the prescription error. I am deeply troubled by the lack of safety checks and sloppy operational controls at this company. Being prescribed the flat-out wrong medication and only finding out by chance after 6 days is dangerous and unacceptable, especially from a medically non-qualified help desk employee. I will not be using HealthHero again after this incident shook my confidence in their ability to provide safe, reliable care.