pbm Property Management
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Unfortunately my previous post was…
Unfortunately my previous post was removed because I said a few things that clearly were not liked! I know which comment in particular got it 'shut down' so now I post based on my actual experience which CANNOT be disputed! So, here we go again... I have owned several leasehold properties over the years and therefore encountered many different managing agents. Some, better than others. However, PBM set the bar to the lowest level and this is supported by their serious lack of accountability. The property managers are forever changing which leads us residents to forever having to go over and over historical issues, and even then, they are so slow in picking up any issues and resolving any maintenance issues. The good ones run a mile and we have lost a few in particular recently who really went above and beyond, as far as they could with a shocking support team around the, overseeing a site they didn’t even manage (surprise surprise, more staff walk outs leading to those left behind dealing with an unmanaged portfolio). No doubt their efforts were wasted in that environment and I don’t blame them for leaving. The new manager is also never available, and we were promised ‘as soon as the new divisional head starts, things will improve’. Honestly, they have got worse and she is so unapproachable! The complaints procedure is not worth the paper it is written on. Ive made numerous complaints and even gone direct to the top, to be ignored and then fobbed off. Which leaves me feeling unheard and honestly, extremely concerned about the future of my home. The accounts are always late, which leads to contractors not being paid and leaving jobs half completed. No one has any confidence in this company and as much as the above comments wont make any difference(as none of the below reviews have) it needs to be noted how unwell this company makes its residents feel which constantly being ignored. IT IS NOT RIGHT!!