West Shore Home
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Impact Windows Replacement
I normally don't write the reviews unless something really good or really bad. And Westshore Home is one of the really bad one that I need to write the review to let people know so they can avoid making the same mistake like me. I could give them zero star if I had a choice. This company is extremely bad in both doing their job and customer service. First of all, Steve Howel was the sale rep I had dealt with for my home impact windows replacement. He offered a discount with a condition that I must give a 5-Star review before the work even started. He also tricked me to sign finance agreement without processing fee but his finance department still charged me $148.50. He had promised me many times thru text messages to refund me the fee but never did. He's now stop responding to my text message completely. I took them nearly 4 months to complete the job of replacing 14 widows. None of the Westshore crew working the job were able to speak English; therefore, I couldn't communicate with them at all. The stucco around the old windows were removed for the installations of the new windows and it took them over 2 months to fix the gaps between the new windows and the existing stucco. The is the worst company I've ever experienced with. Please stay away from this company.