Tick Travel Insurance
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Bad experience
I had a terrible experience with this company. During my trip, I suffered an accident and needed emergency surgery abroad for a distal radius fracture. The surgery alone cost €4,500, plus other related medical expenses, which I had to pay myself. I purchased a Top One-Trip policy that clearly states it covers unlimited overseas medical expenses. I submitted all the required documents (hospital reports, invoices, claim form), yet I still haven’t been reimbursed. They haven’t said “no” to my claim — but they also haven’t paid or even replied to my follow-up emails. At this point, my next step will be to escalate and lodge a complaint with AFCA. ⚠️ DO NOT USE THIS COMPANY. When you really need support, they leave you waiting and unprotected. Update: They have reimbursed the costs of my surgery. But they should have paid it at the time of the surgery. Imagine if you don't have all the money and you need an urgent surgery!