GA
Gate 1 Travel
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We have used Gate 1 in the past; this time it's TERRIBLE!
We have used Gate 1 in the past, and were very satisfied, Presently, however, they have no concept of customer service. The Gate1 website wouldn't let us save the excursions or emergency contact information we had selected, so we have called several times. Twice now the recorded message has said "call tomorrow"; when we got through the wait time was 2-1/2 hours and then our call was dropped. It's impossible to straighten out things on their website; we added the excursions we wanted, we saw the amount owed change, but when we checked later the reservations were gone. We have a print-out to confirm this, for what's that worth. WE MUST TALK TO A LIVE COMPETENT AGENT ASAP OR WE WILL HAVE TO CANCEL!!