Anglian Water
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Sewage waste flooded house...just left
House and front garden and back garden flooded with sewage through no fault of our own . The storm drain overflows into the sewage drain (which it shouldn’t ) the sewage drain for the whole estate then burst flooding us with other peoples waste . This was twice in 6 months it has happened . I rang and was told we would be a priority because it’s sewage and it’s in the house. We also have 2 dogs and a 15 week old puppy who needs frequent loo trips in the garden . 48 hours later and 7 phone calls promising phone calls back with a time estimation and we’re still waiting . No ones called us . Poo and tissue paper everywhere my whole house stinks ! To add insult to injuries there’s 3 Anglian water vans round our estate on their day off just parked at their houses ! Surely you need to get more emergency staff on or at least more staff working weekends ?! If there was competition for water supplies I’m 100 percent sure this wouldn’t be acceptable . Just hope we don’t all get ill.... Update : man arrived told us to claim on insurance and that he’s been called here on his day off and it’s not an emergency that there’s people without a toilet and there’s nothing he can do . Thanks Anglian water so nice to know you care about your customers ! Absolutely appalled.