KIA
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WARNING kia sportage bonnet opening…
WARNING kia sportage bonnet opening while driving. My father was coming back from shopping yesterday with my mother and 2 grand kids in the back he was doing about 30mph and the bonnet flew open causing the bonnet to twist and also the brackets to twist causing damaged the A panels Luckily no one was hurt. I tried to phone kia customer care yesterday but it was shut due to it been a bank holiday so I got through to the senior advisor asking what they can do and if they can get someone out to assess the problem obviously the catch/locking mechanism has failed all I got it's not covered in warranty you will have to get it took on a recovery truck to your local branch for them to have a look I explained my dad is a pensioner and he shouldn't have to pay anything surely you could get someone to pop out to look at it as this is a serious issue with the car, I couldn't get through to him he just kept repeating the same answer and wasn't bothered that this could of killed them and other motorists on the road. I CAN'T STRESS ENOUGH PLEASE PLEASE GET YOUR CARS LOOKED AT AS I WOULD HATE THIS TO HAPPEN TO ANYONE AGAIN. He said this hasn't been an issue before so obviously my dad is the first to experience this. I wouldn't dream of buying a kia after this experience with the car also customer care as they dont care about the customer