EWT Water
Read all reviews for EWT Water →
Horrible experience
We have been chasing EWT for issues with limescale everywhere in our house ever since the installation of water softener which was done more than 2 months ago. Till date we are facing the same issues. Everytime they send an engineer who does the water test and leave the house claiming even they don't know why it is causing limescale. Multiple emails have been sent on their one and only so called email address asking for refund and no response received till date. Several emails shared with Ryan on his email address but he never came back and offered any solution. We have wasted our £900 with this company and all they have to say over the phone is 'Unfortunately, we can send only an engineer to have a look' 6 visits have been done by different engineers at different times within last 2 months but no one is able to fix the issue. They don't even read your email and just reply back saying an engineer will come to test water and that's it. How many times they will keep on coming and testing? Why can't the management respond and take this further? EWT is the worst company I have ever come accross.....Our brand newly refurbished house is full of limescale everywhere... If the management can see this, please respond to our several complaints made from time to time as your customer service is team is unable to do anything except booking another engineer.