Southwest Airlines
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Nightmare on SouthWest
I was unable to use my travel finds when trying to book online. After numerous attempts and error messages advising they couldn't find my information, I had to call in to speak to an agent. She was very helpful yet I charged twice over the phone for my plane ticket. Its Thursday and this happened last Friday. I've called Southwest twice a day everyday and get different info every time. The training is not regulated as they all have different knowledge and resolutions. Each SW Rep advised its not their fault, its the bank. The bank didn't wake up and decide to double charge me, so this is very frustrating to be ran around like this. I finally spoke to Madison in Customer Relations who spoke to the FINANCE Dept. NO other rep mentioned there was a finance dept. LOL! Again, all different info. The finance dept was FINALLY able to locate the pending double charge when all other reps said they couldnt find an extra charge, as if I had made it up. They would let me hang up with no resolution and total confusion. The double charge was located but they are unable to do anything about it because its just an authorization and not an actual charge. Well, tell my money that because my acct is negative and Im completely unable to use my funds. The main charge has went through yet Im still waiting on the pending charge to clear or drop off . Its been 5 business day and this is the last time I will ever do business with them. The fact that I have a trip scheduled and have no funds to travel or get prepared is the most unsatisfactory situation I have ever been in. *Side note: Liza in Customer Relations sent a hold release letter for my bank to release the hold of these funds. This solution was Funny, as my bank cannot release funds they never held. LOL! Incredible!!