Metro Bank
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Pathetic services you would not expect from a bank
I joined Metro Bank in 2015. On the following pre-text. Bank charges are low. Long opening times Pet friendly Staff is energetic & motivated Under 5 minutes wait times for telephone banking Now in 2025 The bank has changes drastically. How it looks like from 2015. Skeleton staff in branch Staff is more robotic, no empath Staff is un interested in your issues Every single question you have, they have one standard answer, check our online website, all answers are given there. Question is if I have my answers on your website or chat bot, why would I be in branch in 1stvplace. Website is just a cosmetic paint brush, nothing meaningful. Telephone banking wait times are now more than 30 minutes. In branch queue time is also more than 30 minutes. Only one counter is open to process the queue. No longer a Pet friendly Bank Online banking from 2015 to 2021 was good, then they changed the platform, now every time I have to login, I have to do a reset of password. I have now applied to open an account in another bank. Once opened, hopefully in a month or two, I will.be leaving this bank. As it is no longer worth it to be stressed by Metrobank for my own money. Good by & good luck. Your former customer.