NORDINA HOME
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Really disappointed
Really disappointed. Ordered 15 chairs. Looked wonderful online. Canadian oak colour. Cross backed. Came, delivery was fast, but opened and completely different finish to what ordered - they sent a very warm oak. Immediately flagged with them (as needed for Christmas) . Sent photos as evidence. Initial response fobbed me off. Said wood differs (which i agree it can, but these were 2 completely different colours) 2nd email sent to aftercare - they seemed to accept that very different - response was 10% disc. 3rd email offered 20% discount. Sent new photos again so could see in different light. Then get an email saying they see what I am 'insinuating' (yep weird term to use) and offered discount to buy more. I need more but I can't now as no idea what will show up and know I won't get help to resolve if needed. All I wanted was the correct colour to be sent. Really terrible customer service and after paying our that amount of money to be sent something that was not as advertised has put completely off.