Spectrum Internet
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Spectrum - outstandingly bad service provider
Spectrum truly has the worst customer service I've ever experienced. It doesn't matter if its a store, or online, its always the same. Todays fun event - Spectrum contacts me saying it needs to perform essential maintenance on my system, I make an appointment - today and am given a window 11-12. And - surprise, they guy doesn't show. On their online tracker is shows he's at my house, but he's not. I call the helpline - they tell me here's here. I assure them he's not. They tell me they will find out what's happening and call my back within 90minutes. Two hours later not having had a callback (surprise!) I call again to be told the technician rang the doorbell but there was no answer. He didn't I can see outside my front door. He was never there. So I contact a supervisor on the chat - here's the transcript (Because I screen grabbed it) Spectrum: I see the work was completed, and the service is working now, so is there another issue we can address for you? Me: Then why did I need to be home? no response. Me: Why did not one tell me that? - and why does your tech say he rang the doorbell and noone was home? Spectrum: did the email say you need to be home? Me: (copy and paste from email) 'During your appointment someone at least 18 from your household must be present during your visit and ensure the technician will have access to designated work areas" Me: that is what is says. someone MUST BE PRESENT. Silence Me: Are you still there? Spectrum: Well it looks like everything is completed here and the tech didn't need to come into your house for this visit. So I took time off work and waited for someone who never needed to be in the house? why even tell me to make an appointment? why not just send the tech to do what he needed to do. Thing is just the latest in a string of 'dont care, not interested' events with these people. Honestly if I had another choice, I would with in a heartbeat.. if you DO have another choice... please, please take it. Do not do business with these clowns - they are awful.