Function Health
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Idiotic customer service
The platform is great and the idea behind the business is great. But customer service is almost unbearable! I need to repeat 4 times my simple request of getting a copy of Anytime Tests which I ordered to retest the out-of-range markers from my annual test! So far I have not got a copy of the Anytime Tests after numerous tries. The customer service team do not read well and do not think at all! It is an absolute shame that such low quality service is being rendered for a high-tech leader in the healthcare industry! There should be a phone number for us to call and a way for us to escalate our complaints instead of dealing with idiotic reps via texting for weeks! Will not recommend the service if the customer service does not employ people who can read and think!