KIA
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Parks of Hamilton poor customer service
I recently reserved a Kia Sportage 2 from Parks of Hamilton which I saw advertised on the Parks website. I contacted the Coatbridge Kia garage via a phone call and reserved the car and paid my reservation fee of £100. The car was then due to arrive by the Friday of that week and I was supposed to receive a phone call when it arrived to view it. I did not receive a call on the Friday to say it had arrived or was late. I called the Monday afterwards and was told I would receive a phone call later that day about what time to arrive to view the car. Later that day I received a phone call only to be told the car was not stamped for two years therefore it did not have its full Kia Warranty. On the website this was not advertised as this. It was advertised as having it. This resulted on me not getting the car as it would not have its full warranty. After searching for a couple of days after that I found another Kia Sportage 2 advertised on the Parks website and I reserved this car. The advertisement stated that the car had heated seats. This is is one thing that I wanted in the car and I had spoken to the sales rep about it. The car was brought up from another branch and I got to view it on the Saturday 18th of February. When I came to view the car it was a miserable day and the car had not been cleaned, it had not been serviced or received its MOT. I was informed all of that would be done for collection on Monday 20th February if I wanted the car. I had a good look round the outside of the car to ensure no dents or scratches. A brief look at the boot space and a look through the window of the car to see inside. At this point I did not believe I had to inspect that the car would have heated seats as this was in the description. Just like I would not expect to check the car for blowers etc. When I collected the car on the Monday and I drove away with the car I noticed that the handbrake was slack. When I arrived home I tested the handbrake further and found it was still too slack. At this point I noticed I could not find the heated seat button. I immediately called the Kia Garage in Coatbridge but could not get an answer as it was 10 min to closing time. I called several times the next day before I could get through. When I spoke to the sales rep they informed me they could fix the hand brake but there was nothing they could do about the heated seats. I informed them that you cannot advertise a car having features and sell it when it when the information is false. This is against the consumer rights act 2015. I was told I could speak to the branch manager when I brought the car in to have the hand brake fixed. When I spoke to the branch manager on Friday 24th of February I was informed he could do nothing unless I had proof. I informed him in front of a witness that I purchased the car with the advertisement stating it had heated seats. When discussing cars available with you I mentioned heated seats and when I reserved the car I said I liked this one as it had heated seats and good boot space. At no point does a costumer believe they have to print off an Advertisement as proof. This was done in front of a witness also. I informed him this was the second mistake made with advertising of the Kia Sportage 2 as the last one I reserved stated it had a full service when it did not. I informed him I am not happy with this and wish to return the car as it was sold with wrongful information if nothing could be done. He informed me I cannot do this as it is a cash sale. This is not the case. If the car was purchased off premises by phone or online I can return the car. The car was reserved off premises and the car was advertised wrongly which is a breach of the consumers right act. I was then told to take the matter further as he could not do anything. I extremely unhappy with the customer service of Parks and that I was sold a car that was wrongly advertised.