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Sézane
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They refunded my money onto someone…
They refunded my money onto someone else’s card (and provided me details of someone else’s bank when I said the refund had not arrived!) I was asked to provide confirmation from my bank that the refund had not arrived (can’t do this as the bank they’ve refunded to is not mine). Absolutely jaw dropping how bad this is. Clearly not a company keeping personal financial details secure and I would avoid at all costs. Not a company I would use again. Will be putting in a complaint to an external regulator to investigate as they should not be allowed to operate!