Airport Van Rental
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5 Stars...then 1 Star...
Shuttle and pickup were fine, though we did have to call...so don't just wait at the pickup stop - call! The shuttle driver even rescued an elderly couple that were overwhelmed and lost, despite mentioning that it was against policy and risked his job. He deserves commendation and a raise! I wish I could remember his name, so I could give him credit here (though he's probably glad, since this was against AVR policy, I gather.). Desk staff was courteous and quick. Vehicle was fine. This was the 5 star portion. However, when we got to our destination the back hatch wouldn't open on the van, and AVR did an awful, awful job of addressing this issue. We couldn't return it right away - no replacements available - and we had to drive about 2.5 hours (round trip) to pick up the replacement, right in the middle of our first vacation day. While we were there, the service was so inattentive and poor, we honestly didn't have any idea if/when they were getting our car. They made us wait while they tried to fix the hatch...then wait longer for...uh...reasons, I guess? Since they wouldn't interact with us, I really don't know why. I can't imagine how they could have handled this more poorly. Oh the whole, this rental was MUCH cheaper than a lot of the other options, and it seemed great at first...but much less great when we had to deal with a problem.