Travelocity
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Ocean riveria pardise
Went all inclusive package to ocean riveria paradise in playa del carmen. Suppose to be a 5 star resort. Not even close. Been to playa over 40 times. This resort is a scam. Amities they say they provide you pay for aren’t available or aren’t there. They don’t Accomadation your reservation. Paid for a pool view room got a view looking at cement. Waited almost 2 days of a 9 day vacation to get the correct room. Had to replace the mattress total not good. The toilet had to be repaired 3 times. The casino was closed didn’t mention that. The bowling alley of 6 lanes only 3 worked 2 hour wait. The theater entertainment was the worst. Stayed like 10 min. Each time. The train that took you from one end to the other hardly available. But the Previage guest had several train to take back and forth that the regular guest couldn’t use. When most were empty. I addressed these issues to the front desk they preceded to turn my entry cards off so I couldn’t enter my room. When I had used it a hour earlier. Very rude to us which we are American. Worse all inclusive resort ever stayed at. More like maybe 2.5 star rating. Most people we talked to had the same feelings. Carlos meets you when you arrive he and Fernando are con artist. Offer you a lot so you go to there presentation. Than don’t follow up. Very pushy totally didn’t make us happy. Most generally I never write these reviews. We understand things happen but other Americans experienced the same thing. Enough said.