A-ROSA Cruises
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We went on a Rhine Moselle River Cruise…
We went on a Rhine Moselle River Cruise 24th May complaining about our Itinery and gluten free food. I had discussions with Acklams which was very positive and has spoke to them though not offering any compensation but Acklams have which is very kind of them but WE DO THINK THE AROSA GERMAN CRUISE SHOULD TAKE MORE RESPONSIBILITY THAN ACKLAMS. ACKLAMS INFORMED THEM OF MY CELLIAC GLUTEN FREE DIET BUT THEY NEVER KEPT CROSS CONTAMINATION AT BAY. THEY HAVE TAKEN IT ON BOARD SO LET'S HOPE BECAUSE IT'S A SCARY WHEN YOU ARE ILL. THANK YOU FOR YOU ACKLAMS YOU TOOK ON BOARD MY COMPLAINT AND DEALT WITH IT VERY PROFESSIONALLY SO WE WILL RETURN BUT NOT ON THAT CRUISE. 5 STAR FOR ACKLAMS BUT NOT SATISFIED THAT AROSA DID NOT COMPENSATE ACKLAMS WHEN THEY INFORMED THEM A FEW TIMES OF MY CELLIAC.