EatStreet
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Do not use this service
Do not use this service. I never write reviews because I try to be understanding and know that issues happen here and there. But I find that Eat Street is NOT a reliable service and does not have the customer service or capital to secure or help fix any issues for their “customers”. I did not feel like a customer - more like a person that fell for a scam and over paid for a delivery that never came. When I called to check on my status of delivery / order, the Eat street employee was very rude and told me to just go pick it up if I was close. I was just online with an Eat Street agent trying to see if they could refund me for any portion of my order because they did not deliver it for an hour and a half, so I needed to go pick up the order myself. Before I could ask for anything, the agent did not make any attempt to solve my issue apart from telling me to take it up with the restaurant (the restaurant is operated by the nicest people - so I wanted to go to Eat Street for a refund since they did not deliver the appropriate info to the restaurant). Anyway - the agent ended the chat and I am left with having to take it up with the restaurant - which I will not be doing because they are a hard working group of kind small business owners. If the Eat Street “customer service team” exists and reads this - priority number 1 should be training your agent staff and 2 come up with some sort of small refund or credit option if you don’t deliver the service you are providing. You did nothing >.< just took my money OR would be taking the restaurant’s money for your mistake. I took a screenshot of the chat - it is now greyed out where the agent ended it the second after they sent the last messages so I couldn’t respond. Thanks lol.