Ripple Energy
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WARNING: READ BEFORE YOU DO BUSINESS
I lost £4254.71 to Ripple for a service that I was not aware was shared, DO NOT MAKE THE SAME I MADE, YOU WILL NOT GET YOUR MONEY BACK! I requested my moneyback the day after which fell under the 14 day cooling off period but surprise surprise, they seem to have not received my email requesting my money back, you see apparently it is my fault that they didn't receive my email, because I apparently didn't send it despite sharing evidence to show I did, now I know about emails and how sometimes they can end up been put in the wrong folder for example the spam folder instead of the inbox, but that is not the responsibility of the sender of the email to ensure it gets to the inbox, it is the responsibility of the person receiving the email to check, so I raised a dispute with my bank as it was a large amount of money, I even reported the loss to action fraud who gave me a crime reference number, and after 5 months of my bank ignoring me, (thanks chase, helpful as ever) and me literally messaging chase nearly every day for 5 months, they say that I am to blame and that the bank can't do a charge back because apparently I knew what I was buying into and authorized the payment, which yes I did authorized because I thought I was paying for cheaper electricity not shared, so 5 months on I have to kiss goodbye to £4254.71 and just admit defeat because I am never getting my money back, my bank is a waste of air, who don't communicate and clearly are not that bothered about there customers, ripple can go to hell for all I care, and do you want to know the final nail in the coffin? After research after loosing the money, you have to switch to one of there partner energy providers in order to actually benefit, and at the moment, we are unable to switch Energy providers so we wouldn't be able to receive it anyway. READ MY WARNING, THIS COMPANY SELLS SHARES, DO NOT BUY IF YOU DON'T KNOW ABOUT THE DANGERS OF SHARES, RUN FOR THE HILLS, YOU WILL NOT GET YOUR MONEY BACK! YOU HAVE BEEN WARNED