Coffee Friend
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Slow and misleading delivery timeline
I ordered some coffee cups for a Christmas present with 8-12 working days delivery estimated - and a statement that 95% of customers received it within 8 working days. The customer service team were quick to reply, however they reassured me twice that the item would arrive before Christmas. However, they only shipped it at 5pm on 23rd December (12 working days after I placed the order..) so the order isn’t estimated to arrive until 27th December. Weirdly, checking the same item on their website it now says arrive within 2 working days, so I believe they order their items in and don’t have any stock, so if you want reliable or quick delivery I wouldn’t trust this website nor any reassurances from customer service.