Marriott Vacation Club
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Marriott does not Care if You are Happy, as Long as You Pay
We sent a letter detailing our experiences that match all of the other reviews here, we were kept for hours, made extravagant promises of the vacations we would enjoy, and ultimately caved and agreed to purchase additional points so we could get free to enjoy a little of the vacation we were on. We tried for two years to use these “wonderful” things and actually got to take one extended weekend at an overcrowded resort because it was the closest location we could get to. The Marriott response to our letter requesting the contract be terminated was a phone call in which we were told that we were stuck with it because it was our word (the customer) against the company, that our math concerning the ridiculous amount of money the useless points would cost us (over $100k for the payment terms) was wrong (I am an engineer and my wife was a teacher and is now becoming a nurse). We were told we had 10 days to back out and should have done it then because of course I should have wanted to spend 4 additional hours reading all the fine print instead of vacationing, and of course I didn’t have to go back to work when I got home, because who does that). We were told they would buy the timeshare back from us (but neglected to tell us it had to be completely paid off until we actually tried). The woman we spoke to told us she was “one of seven people in the company” who “reported directly to the CEO” but sorry, we don’t actually care you had a bad experience and there is nothing you can do to even cancel the automatic withdrawal of $500 a month for the next 15 or so years unless you call our finance department because you have no power. Oh, and if you do stop paying us, we will foreclose on you and ruin your credit. So, for an additional 1.5 hours after work I listened to condescending remarks and received not even an apology for the deceptive tactics and highly negative experiences we have had for the last two years.